Refund policy

Due to the hygienic nature of body jewelry, we do not accept returns. All jewelry is brand new, unworn, and we intend to keep it that way for every customer.

We will make it right if the issue is on our end, including:

• Wrong item shipped
• Item damaged in transit
• Genuine manufacturing defect (significantly out of spec)

To request a replacement, contact us with:

• Clear photos showing the issue
• A caliper measurement of the plug taken at the saddle

We'll review and, if it falls within our policy, send a replacement.

We cannot accept returns if:

• You ordered the wrong size and the item arrived as described
• The variation is due to the natural characteristics of stone (color, pattern, minor size tolerance)

Returned packages / incorrect address: If your package is returned due to an undeliverable address, we'll reship at your cost. If you prefer not to reship, we'll issue a refund minus a 25% restocking fee.

Lost or damaged packages: Every order is fully insured. Contact us immediately and we'll start the claims process.

All issues are handled on a case-by-case basis. We're reasonable people — we just ask the same in return.